Inspection · Madrid, Spain
Four Seasons Madrid
A building on Alcalá that comes to a point like a prow, and a pool under glass that most guests never find.
Book Four Seasons Madrid with me, through Classic Travel Register first, free of charge, and the rates and partner benefits open up, with the account linked to Wheresnik. Tell me your dates before you book and I will say which room to ask for here, and which week I would avoid.I arrived in the rain, in the back of a car, and saw the hotel before I saw anything else in the city. The building takes a corner and comes to a point, and from the windscreen it reads as a prow, the Madrid answer to the Flatiron. It is the kind of exterior that makes you want the inside to be good, which is a dangerous position for a hotel to put itself in.
The inside is new and the shell is old, and the join is where I do my looking. A hotel built into historic buildings almost always gives itself away somewhere: a corridor that runs the wrong way, a service door in the wrong place, and above all the smell of cooking drifting out of the kitchens and up the lift shafts into the bedroom floors. I have an obsession about this and I am not apologising for it. Several good hotels in old buildings, with more than one restaurant to feed, fail it. In four floors of walking around here I never caught it once, which means someone solved a dull and expensive problem properly before any of the decorating began.
The room
I was in an Executive Suite, which runs from around sixty square metres upwards. The number matters less than the plan: the living end and the sleeping end are properly divided, by joinery that reaches the ceiling, so you can work all morning in one half while the other half stays a bedroom. For two people on holiday it is more space than anyone strictly needs. For anyone travelling with work attached it is the reason to book this category and stop reading the others.
The bathroom is enormous and does not waste it: a long vanity, a tub standing free on dark stone, and enough room to leave two people's belongings out without either of them minding. The cabinetry throughout is walnut laid in chevrons, which could easily have read as a showroom and instead reads as a ship. Nothing I would change.
Eating
The roof holds Dani García's brasserie, and it is the part of the hotel the city knows about. I ate there at midday and again in the evening, and midday is the better meal. The light does more, the room is calmer, and in decent weather the tables move outside onto the terrace, where you sit level with an ornate domed tower across the street and look down the length of the Gran Vía. The thing to order is the club sandwich with salmon and caviar. It sounds like a joke about hotel food and it is not.
Breakfast is busy and stays busy, which is what a hotel of this size does in a city that eats late and talks through it. The service runs generously long, so the answer is to come down late. I had my best mornings there at an hour most hotels would have stopped serving.
The spa
This is the part of the hotel I would send people to and the part they skip. Business travellers run out of time, and the result is that the quietest room in a very busy hotel sits half empty on a weekday afternoon. I went down twice and both times it was silent. The pool is long enough to swim properly in, which is rarer than it sounds, the light comes down through the glass roof, and the attendants bring water and herbal tea to everyone who arrives without being asked for it. If your stay is short, take two hours out of it for this.
Isa, and the bar beside it
Isa is the Asian room, and it earns its place on the night you have had enough of Spanish cooking, which in Madrid arrives sooner than you expect. The cooking is bolder than the room lets on, and the room is very well judged: floral chairs, dark marble, low light. The bar next to it was the surprise of the stay. A live DJ, the music chosen properly and mixed at a volume that leaves conversation alone, and an atmosphere that takes you somewhere other than Spain for a couple of hours. I liked it more than I expected to.
Advisor's perspective
This is the Madrid hotel I would put a first-time visitor in, and the one I would put a returning visitor in when the trip has work inside it. The position is as central as the city offers and you walk everywhere from the door, which is most of the argument. The building gives you something to look at before you have left the lobby. The spa gives you a reason to come back upstairs in the middle of the day, and almost nobody uses it.
What it is not is a quiet hideaway. The ground floor is a public room for a good part of the day, the restaurants belong to the city as much as to the guests, and if you want a hotel that feels like a private house you should tell me and I will send you somewhere else. Taken for what it is, a grand hotel in the middle of a capital that knows exactly how grand it is, it does the job with very little to complain about.
Before you book
The questions people send me about Four Seasons Madrid.
- Is it worth spending this much on a hotel in Madrid?
- Yes, and the reason is that you are buying more than somewhere to sleep. The building, the galleria under its glass roof, the roof terrace, the pool, the way the service runs: it is the sort of hotel where the stay is the point and the room is one part of it. If what you want is a bed in a good district for two nights, Madrid has cheaper answers and I would tell you to take one.
- Which room should I ask for, and will I hear the street?
- The Executive Suite if you are working or staying more than a couple of nights, because the two ends of it are genuinely separate. On noise I can be blunt: even for someone sensitive to it there is nothing to worry about here. I heard no street and no corridor, and that is worth saying in a converted building on a busy corner.
- Is there a real pool, or the usual basement plunge?
- A real one, under a long glass roof, big enough to swim real lengths in. The spa around it is the quietest part of the hotel. It is the facility most guests here never get round to using, which is why it is also the best reason to add half a day.
- Where exactly is it, and can I walk Madrid from there?
- On the corner of Alcalá, which is about as central as the city gets, and yes, you walk everywhere from it. That is most of what you are paying for in terms of position, and it holds up: the Prado, Sol and the whole of the old centre are on foot.
- Is the middle of winter a bad time to go?
- It rains, and Madrid in the wet is a greyer city than the postcards promise. The compensations are real: the rates are not the ones you see in May, the hotel is at its calmest, and the moment the sun comes out you can walk the whole centre from the door. Pack for rain, take the umbrella they lend you at the desk, and treat the roof as a bonus on the day it clears.
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